WARRANTY

At ChessCraftman, we take pride in the quality and craftsmanship of our handmade chess sets. Your satisfaction is our top priority. That’s why we offer a limited warranty on all eligible products.

✅ What's Covered

Our warranty covers the following, for a period of 6 months from the date of delivery:

• Manufacturing defects in chess pieces or boards

• Cracks or breaks due to material flaws

• Uneven base or weighting issues

• Major finishing defects (paint, polish, carving)

❌ What's Not Covered

The following issues are not covered under warranty:

• Damage caused by misuse, drops, or impact

• Water damage, exposure to extreme heat or humidity

• Natural wear and tear or aging of wood

• Minor differences due to handmade craftsmanship

• Unauthorized repairs or modifications

📩 How to Make a Warranty Claim

To initiate a claim, please email us at:
📧 support@chesscraftman.com

Include the following:

• Order number

• Clear photos of the issue

• A brief description of the problem

Our support team will respond within 2 business days.

🔄 Resolution Options

If your claim is approved, we will:

• Replace the affected product or part

• Offer store credit or a partial refund, depending on the case

• Cover return or replacement shipping costs (in approved cases)

📝 Important Notes

• Warranty is valid only for the original purchaser

• Proof of purchase is required

• Claims must be made within the warranty period

🤝 Our Promise

At ChessCraftman, we stand behind every set we sell. Our goal is to ensure you receive a product worthy of your passion for chess.

If you have any questions about our warranty policy or need help with a product issue, contact us anytime at support@chesscraftman.com.

ChessCraftman – Where tradition meets craftsmanship.